Orphaned systems · Reprogramming · Aftercare
Inherited a Loxone system, or lost the installer who fitted it?
We take over existing Loxone installations across the East Midlands — systems whose installer has stopped trading, moved on, or simply stopped answering. Diagnostics, admin-access recovery, reprogramming and ongoing support.
There are two ways people end up here. Either you bought a house with a Loxone system already in it and nobody handed over documentation, or the company that installed yours has gone quiet — dissolved, moved away, or stopped taking on support work. Either way you have expensive hardware in a cupboard that nobody can change.
What's included
- On-site diagnostic visit and full system survey
- Configuration read from the existing Miniserver
- Administrative access recovered and handed to you
- Written as-built documentation and circuit schedule
- Report on what works, what is half-finished and what is abandoned
- Reprogramming and tidy-up of existing logic
- Extension of the system where you want more from it
- Optional ongoing Care plan from £180/year
From £450
ex-VAT, supplied, installed & commissioned
01 · The good news
Loxone is a documented platform, not a black box
It is a more common situation than the industry likes to admit, and it is almost always fixable.
Given physical access to the Miniserver we can usually recover control, extract the existing configuration, and give you back full administrative access to your own system.
- Configuration read off the existing Miniserver
- Administrative access recovered and handed to you
- No hardware purchase needed to start
- You own the system at the end of it
02 · Step one
A diagnostic visit, and the documentation that never existed
We survey what is actually installed, read the configuration off the Miniserver, and identify what is working, what has been half-programmed and what has been abandoned.
You get written as-built documentation and a circuit schedule — in our experience the thing that was missing in the first place. You keep it whether or not you use us for anything further.
- Full on-site survey of what is really there
- Written as-built documentation and circuit schedule
- An honest report on what works and what doesn't
- Yours to keep, with no further commitment
03 · Then it is your call
Tidy it, finish it, extend it — or just have a number to ring
Some customers want the existing programming tidied so the house behaves sensibly again. Some want features that were promised and never delivered. Some want the system extended.
And some just want to know that someone answers the phone if it breaks, which is what the Care plan covers from £180 a year.
- Reprogramming and tidy-up of existing logic
- Promised features finally delivered
- Extension where you want more from it
- Optional Care plan from £180/year
Two things we will always be straight about
If the original install was wired badly, we will tell you what it would cost to put right rather than papering over it. And if your hardware is genuinely obsolete and not worth investing in, we will say so instead of selling you programming time on a system that should be replaced.
This is an East Midlands service, covering the same NG, DE, LE, LN, DN and S postcodes as the rest of our work. We don't take takeover work outside that area — it is precisely the kind of job that needs someone who can actually get to you.
Why it's worth doing properly
Loxone Takeover & Support, done once and done right.
You get the keys back
Administrative access handed to you in writing. No installer holding your own system hostage as a commercial lock-in.
Documentation that never existed
As-built wiring and circuit records produced from the survey. Yours to keep whether or not you use us again.
An honest condition report
What's working, what was never finished, what was done badly. Including the parts that are awkward for us to tell you.
No hardware to buy first
This is diagnostic and programming work. If your existing kit is sound, you're paying for time, not a new system.
Someone answers the phone
The most common thing customers actually want is a support relationship. The Care plan exists for exactly that.
We'll tell you to stop
If the hardware is obsolete or the wiring is wrong, we'll say so rather than bill programming time against a lost cause.
Certified installers, never sub-contracted
Same week
Site visit availability across the East Midlands
£0 / mo
No subscription, no cloud fees, ever
12 months
Parts and labour warranty on every install
Works best together
Related services
One Miniserver runs all of it. Most customers combine two or three of these rather than installing them as separate systems.
FAQ
Loxone Takeover & Support — common questions
My Loxone installer has gone out of business. Can you take over?
I've bought a house with a Loxone system and no instructions. What now?
Can you recover admin access if I don't have the password?
How much does a Loxone diagnostic visit cost?
Do you charge a subscription for ongoing support?
Will you take on a system that was badly installed?
Do you cover takeover work outside the East Midlands?
Where we work
Takeover & support across the East Midlands
Next step
Thinking about takeover & support?
Free site visit, fixed written quote within 5 working days. No obligation, and no pressure — if a full system isn't right for you we'll tell you.
Book a free site visit